Privacy Policy: User Data & Privacy Guidelines

We collect your info for one simple reason: to keep your account safe and follow PAGCOR rules. We don’t grab extra personal stuff we don’t need—just enough to verify who you are, pay out your winnings, and stop scammers from stealing your balance.

When you register, you give us your full name, mobile number, birthdate, and password. That’s the basic minimum to open an ID. When you request a cash-out, we check that your profile name matches your GCash, Maya, or bank account. If the names don’t line up, your money stays on hold until you prove it’s really yours. It’s a legal rule, not our personal choice.

While you play, our servers log your phone model, IP address, browser, and login times. We use this to block hackers trying to guess your password, stop bonus abusers from opening multiple accounts, and fix game crashes if your connection drops.

JLPG does not collect data it has no use for. No social media profiles, browsing history outside of jlpg.net.ph, or contact lists are accessed. If you contact support, the conversation is logged for quality assurance and to provide evidence in the event of a dispute.

Every bit of info sent between your phone and our servers runs through 128-bit SSL encryption. That means your logins, cash-ins, withdrawals, and chat messages stay locked up so nobody snooping on your Wi-Fi can read them. Look for the lock icon in your browser bar.

The data saved on our servers gets locked down with AES-256 encryption, the exact same grade banks use to guard cash reserves. Our servers sit in locked, 24/7 guarded data centers with automated alarms against hackers. Only a tiny handful of staff who need to clear your payouts ever get to view your file.

We never keep your actual password on file. We run it through a one-way security scramble, so not even our head admins can see what you typed. That is why hitting “Forgot Password” forces you to make a fresh one instead of showing the old one. If someone messages you saying they work for JLPG and asks for your password, block them.

Payment details such as GCash numbers and bank account information are stored in tokenized form. The full account number is never stored directly in JLPG’s database — only a secure reference token that links to your verified payment method. This limits exposure in the unlikely event of a system compromise.

Data retention follows the schedule outlined in Section 1. When your account is closed, personal data required for regulatory compliance is retained for the minimum period mandated by PAGCOR and AMLA regulations. Data no longer required is securely deleted using methods that prevent recovery.

Under the Philippine Data Privacy Act (RA 10173), you have specific rights over your personal data. Submit a request through JLPG live chat or email — responses are provided within 15 business days.

Questions about this Privacy Policy or requests to exercise your data rights can be directed to JLPG’s Data Protection Officer through the channels below.